Help for Individuals

Our office is here to serve you. If you need help on any issue involving the federal government, including Medicare, Social Security, Small Business Administration, State Department, Internal Revenue Service, Veterans Affairs, Immigration, or more, please get in touch by calling (847) 383-4870 or submitting a casework request.

Direct Assistance Payments - “Stimulus Checks” 

The third coronavirus response bill passed on March 27, 2020 includes direct assistance payments to most Americans. 

The amount of the rebate depends on family size. The payment is $1,200 for each adult individual ($2,400 for joint filers), and $500 per qualifying child under age 17. The advance payment of rebates is reduced by $5 for every $100 of income to the extent a taxpayer’s income exceeds $150,000 for a joint filer, $112,500 for a head of household filer, and $75,000 for anyone else (including single filers). 

The Internal Revenue Service (IRS) will work to deliver rebates quickly in the form of advance payments. For people who filed a federal income tax return in 2018 or 2019, payment processing will be based on payment or address information already on file with the IRS. Electronic distributions will be automatic to an account the payee authorized January 1, 2018 or later.\ 

There is no earned income requirement to be eligible for a rebate, but some non-filers may need to take additional steps to receive their rebates. The Social Security Administration will share information for Social Security (Old-Age, Survivors, and Disability Insurance) beneficiaries with IRS to help ensure these beneficiaries receive an automatic advance payment. The IRS will conduct a public awareness campaign to reach other non-filers and provide them with information on how they can access rebates. 

Frequently Asked Questions/Preguntas Frecuentes:


Unemployment Insurance 

The federal government recently enacted legislation to address the dramatic economic crisis brought on by COVID-19, including an unemployment benefits expansion. While this will financially help unemployed Illinoisans in the months to come, not everyone will be eligible for all the benefits contained in the package, and some benefits will not begin immediately.

Unemployment Insurance is administered at the state-level by the Illinois Department of Employment Security (IDES)Illinois residents should apply at: 


Basic Needs (Food Assistance, Utilities, Rent)  

In these difficult times, many Americans are struggling.


If you or someone you know needs food, you can find your nearest food pantry or program here. If you have a problem with unemployment or other state issues, please contact your state elected official. Another excellent resource is 211 Lake County, operated by the United Way.


If you live in Cook County and need help paying your mortgage due to the Coronavirus pandemic, you can apply for mortgage assistance here through Cook County.


Qualifying Cook County constituents can get a one-time $600 payment for COVID assistance through the Cook County Government. If you have experienced hardship due to unpaid leave, care for vulnerable or infected relatives, or loss of wages due to business or school closures, please consider applying. If you are dealing with an eviction or debt issue or are behind on your mortgage or property tax payments, Cook County residents can receive legal aid through the Cook County Legal Aid for Housing and Debt, a county-wide initiative to help resolve eviction, foreclosure, debt, and tax deed issues.



Food Assistance 

If you or someone you know need groceries, visit There you can find your nearest pantry, see a list of our upcoming mobile pantries, and learn about other food assistance programs available in your community. 

Supplemental Nutrition Assistance Program can help you and your family purchase groceries. To find out if you are eligible or to get help with your application, visit or call 844-600-7627.

 The Northeastern Illinois Food Bank can also be a useful resource in feeding you and your family. Find your nearest pantry at



Crisis Care Hotline - Counselors Available 24/7
During this time of in creased stress, the demand for mental health services also rises. Last week, Lake County expanded its Crisis Care hotline to include certified addiction counselors. With closures and reduced resources nationwide, this is an important service for those experiencing a mental health crisis and for those who have substance use disorders. Call (847) 377-8088 to speak anonymously with a counselor.