Help for Individuals

Our office is here to serve you. If you need help on any issue involving the federal government, including Medicare, Social Security, Small Business Administration, State Department, Internal Revenue Service, Veterans Affairs, Immigration, or more, please get in touch by calling (847) 383-4870 or submitting a casework request.

In Illinois and across the country, we must do everything possible to quickly and efficiently get the vaccine out. My staff and I are fielding calls and emails from hundreds of constituents who are all trying to get their vaccines. We are doing everything we can to speed up the process. 

My office is in regular contact with the Illinois Department of Public Health (IDPH), Cook Co. Health Department and Lake Co. Health Department, as well as Walgreens and CVS to advocate ramping up vaccination and increasing distribution to our frontline workers and our most vulnerable constituents. We understand there is great demand for the vaccine. Health departments are working diligently to get shots in arms as fast as possible.

Please do your part to stop the spread of Covid-19 by wearing your mask, washing your hand and watching your distance.

NEW: FHA Offering COVID-19 Mortgage Payment Forbearance Program

As the impacts from the COVID-19 pandemic continue to ripple across our nation, an escalating foreclosure crisis among FHA-insured borrowers is reaching a cataclysmic point impacting hundreds of thousands of borrowers. If you are one of the many FHA-borrowers in communities across the country having difficulty paying your mortgage due to the pandemic, here's what you can do:


First, contact your mortgage servicer, the entity to which you make your mortgage payments.

If you are unable to contact your mortgage servicer right now, get help from a HUD-approved Housing Counseling Agency.


  • Call, email or visit the website of your mortgage servicer using the contact information on your monthly mortgage statement.
  • State that you have a financial hardship due to COVID-19 and request a COVID-19 forbearance. A COVID-19 forbearance allows you to reduce or suspend your mortgage payments for a period of time.





  • Contact a HUD-approved housing counseling agency in your local area. To find a HUD-approved agency, call (800) 569-4287, or use the online search at  
  • Explain your situation. Housing counselors are trained to assess your financial situation and explain the options available to you.
  • A HUD certified housing counselor may be able to help you work with your mortgage servicer to obtain a COVID-19 forbearance.


Who Can Get a Vaccine:

Now: Illinois Opens Full Eligibility to anyone 16 years or older

How to Get a Vaccine:

All vaccinations are by appointment only.


Register for a vaccine appointment with the government:

  • State of Illinois hotline 833-621-1284

Vaccination locator webpage – lists over 1,000 vaccination sites in Illinois


The State of Illinois is partnering with Costco, CVS, Hy-Vee, Jewel-Osco, Kroger, Mariano’s, Meijer, Walgreens, and Walmart pharmacies to provide COVID-19 vaccinations.

  • Costco – 2 locations
  • CVS – 7 locations
  • Hy-Vee – 16 locations
  • Jewel-Osco – 123 locations
  • Kroger – 23 locations
  • Mariano’s – 28 locations
  • Meijer – 12 locations
  • Walgreens – 538 locations
  • Walmart – 113 locations


Register with your hospital provider:


Lake County Fairgrounds Mass Vaccination Site: Up to 2,500 vaccinations per day, appointments required

Who: Adults 16 yrs.+

Location: 1060 E Peterson Rd, Grayslake, IL 60030

Schedule an Appointment: or call 847-377-8130


NEW: Waukegan Mass Vaccination Site: Up to 1,000 appointments

Who: Adults 16 yrs.+

Location: Community Based Testing Center 102 W. Water Street, Waukegan

Schedule an Appointment: or call 847-377-8130


United Center Mass Vaccination Site: 6,000 vaccinations per day, appointments required

6,000 vaccinations per day, appointments required. 60% of appointments will go to Chicago residents in specific zip codes hard hit by the pandemic, 30% of appointments are reserved for Cook County residents in Group 1B and 10% go to Illinois residents in Group 1B and 1C

Location: 1901 W Madison St, Chicago, IL 60612

Schedule an Appointment: Appointments are allocated on geographic residency basis. Sign up at or call 312-746-4835. More will become available in the coming weeks.

Des Plaines Mass Vaccination Site:  Up to 4,000 vaccinations per day, appointments required

Who: Adults 16 yrs.+

Location: Old K-Mart 1155 East Oakton in Des Plaines.

Schedule an Appointment: or call 833-308-1988


Deerfield Vaccination Site:

Who: Adults 16 yrs.+

Location: Patty Turner Center, 375 Elm St. Deerfield

Schedule an Appointment: or call 847-377-8130


Round Lake Area Vaccination Site:  Coming soon!

Who: Adults 16 yrs.+

Location: Round Lake Area

Schedule an Appointment: or call 847-377-8130


Lake County Senior 65+ yrs.:

Who: ANY LAKE COUNTY Seniors age 65+ can register for a vaccine appointment!

Location: Greenbelt Community Center; 1215 Green Bay Rd, North Chicago, IL 60064 

Schedule an Appointment: Please complete our appointment request form: Or schedule over the phone at (847) 582-1362, ideally before 4 PM Monday-Friday. Appointments are made on a first come, first served basis, and appointment confirmations will come to your email from Affiliated Physicians.



  • Captain James A. Lovell Federal Health Care Center has vaccines
    • ALL veterans, veterans’ spouses and veterans’ caregivers are eligible for a vaccine!
    • Call 224-610-3899 to schedule an appointment

Emergency Broadband Benefit

If you have income at or below 135% of the federal poverty guideline or if any member of the household qualifies for lifeline benefits (such as SNAP, Medicaid, SSI, Federal Public Housing Assistance or the Veterans and Survivors Pension Benefit), you qualify to receive:

  • Up to $50/month discount on your broadband service and associated equipment rentals
  • A one-time discount of up to $100 for a laptop, tablet, or desktop computer

Apply now or learn more on the FCC website.

Funeral Assistance

Starting April 12, FEMA will begin accepting applications for financial assistance for funeral expenses incurred after Jan. 20, 2020 for deaths related to COVID-19. A person may apply for multiple deceased individuals. The assistance is limited to a maximum financial amount of $9,000 per funeral and a maximum of $35,500 per application.

To apply, you must have the following documents:

  • An official death certificate that attributes the death to COVID-19 and shows that the death occurred in the U. S. The death certificate must indicate the death “may have been caused by” or “was likely the result of” COVID-19 or COVID-19 like symptoms. Similar phrases that indicate a high likelihood of COVID-19 are considered sufficient attribution.
  • Funeral expense documents (receipts, funeral home contract, etc.) that include the applicant’s name, the deceased individual’s name, the amount of funeral expenses, and the dates the funeral expenses were incurred.
  • Proof of funds received from other sources specifically for use toward funeral costs. Funeral assistance may not duplicate benefits received from burial or funeral insurance, financial assistance received from voluntary agencies, federal/state/local/tribal/territorial government programs or agencies, or other sources

Please find more information at FEMA's COVID-19 Funeral Assistance website or call 844-684-6333 for help.

Unemployment Insurance 

The federal government recently enacted legislation to address the dramatic economic crisis brought on by COVID-19, including an unemployment benefits expansion. While this will financially help unemployed Illinoisans in the months to come, not everyone will be eligible for all the benefits contained in the package, and some benefits will not begin immediately.

Unemployment Insurance is administered at the state-level by the Illinois Department of Employment Security (IDES)Illinois residents should apply at: 


Basic Needs (Food Assistance, Utilities, Rent)  

In these difficult times, many Americans are struggling.

If you or someone you know needs food, you can find your nearest food pantry or program here. If you have a problem with unemployment or other state issues, please contact your state elected official. Another excellent resource is 211 Lake County, operated by the United Way.

NEW: If you are a Lake County resident who is struggling to pay rent or utilities, the Federal Emergency Rental Assistance program can help. More information and applications here.

Food Assistance 

If you or someone you know need groceries, visit There you can find your nearest pantry, see a list of our upcoming mobile pantries, and learn about other food assistance programs available in your community. 

Supplemental Nutrition Assistance Program can help you and your family purchase groceries. To find out if you are eligible or to get help with your application, visit or call 844-600-7627.

 The Northeastern Illinois Food Bank can also be a useful resource in feeding you and your family. Find your nearest pantry at



Crisis Care Hotline - Counselors Available 24/7
During this time of in creased stress, the demand for mental health services also rises. Last week, Lake County expanded its Crisis Care hotline to include certified addiction counselors. With closures and reduced resources nationwide, this is an important service for those experiencing a mental health crisis and for those who have substance use disorders. Call (847) 377-8088 to speak anonymously with a counselor.