Constituent Success Stories
Helping constituents with issues involving federal agencies, is one of my top priorities. In 2017, constituent service representatives on my team helped more than 800 Tenth District residents resolve problems including with Social Security, Medicare, the Veterans Administration, immigration, taxes and more.
Below are some examples of ways we’ve helped:
HELPING NAVIGATING THE VA – Peter in Libertyville
Peter contacted Congressman Schneider’s office for help navigating the Veterans Administration benefit system for his father, a World War II D-Day veteran. “Due to the complexities of the application process, I truly believe that without the assistance of Congressman Schneider’s office, my father may never have been successfully awarded the benefits he deserves. My family and I are extremely grateful for all the help we received,” said Peter.
RECOVERING MEDICARE OVERPAYMENTS - Wallace in Northbrook
Wallace and his wife were being overcharged by Medicare and an excess amount was being deducted from their Social Security payments. They were unsuccessful resolving the issue through the local Social Security office and contacted Congressman Schneider after hearing about available constituent services on a telephone town hall. Congressman Schneider’s office “contacted the local Social Security office for me and arranged for the necessary paperwork to adjust the deductions and return the overcharged amount. Thank you!” said Wallace.
CUTTING THROUGH RED TAPE FOR TSA PRE-CHECK - Peggy in Gurnee
Peggy applied for TSA pre-check and was told it could take 7-10 days to hear back. After two months and a half dozen calls to the TSA and FBI, Peggy’s application was still held up in red tape. She contacted Congressman Schneider’s office who followed up with the TSA, got Peggy confirmation within 24 hours that her application was accepted. “Amazing! If not for the Congressman’s office, I probably would still be waiting. My advice: Don’t wait! Call your Congressman right away!” said Peggy.
ANSWERS FROM SOCIAL SECURITY AND MEDICARE - Gene in Mt. Prospect
Gene contacted Congressman Schneider after unsuccessfully trying for a year to get an explanation of his wife’s Social Security benefits and payments to Medicare. “Within two weeks we received a call from a supervisor in the local Social Security office who was able to explain what had happened and to tell us what benefits and Medicare payments we could expect in the coming weeks. The Congressman’s office was extremely helpful in getting our issues resolved,” said Gene.
HELP EXPEDITING IMMIGRATION - Julie in Lake Bluff
Julie contacted Congressman Schneider after experiencing difficulties with the immigration process of her Lebanese daughter-in-law. “As soon as we enlisted the help of Congressman Schneider’s office, a whole new world of communication with the embassy in Beirut opened up for our son and his family. Within about two to three weeks, they were able to travel together to the United States and begin their new life here. We are beyond grateful for the incredible support, warmth, and compassion that we received from Congressman Schneider’s office,” said Julie.
RESOLVING DISPUTE WITH IRS - Eileen in Glencoe
Eileen contacted Congressman Schneider’s office after the IRS claimed she had not reported her taxes correctly. The problem was in fact an IRS mistake. “Congressman Schneider’s office helped us from beginning to end. His team was courteous, responsive, and resolved the problem – no problem!” said Eileen.
HELP WITH VETERANS BENEFITS - Tim in Zion
“I am a Tricare for Life beneficiary, but was incorrectly being charged copays at Lovell Federal Health Care Center. I requested help from Congressman Schneider’s office, who contacted the Veterans Administration liaison in North Chicago on my behalf. Their advocacy gained much appreciated traction on my behalf to resolve this issue,” said Tim.
SECURING MILITARY SERVICE MEDALS - Ron in Zion
“I'm thankful to Congressman Schneider's office for helping me obtain the three metals I had earned in Viet Nam in 1966 but had not been issued. This includes the modified DD214 he was also able to obtain for me.”
RECOVERING VETERANS BENEFITS – Sandra in North Chicago
Sandra approached Congressman Schneider’s office after her husband, a 30-year Navy veteran, passed away. Sandra had been denied benefits and contacted the office for help. In 2018 her case was finally approved. “Thank you for 5 years of hard work on my case,” said Sandra.
PROVING CITIZENSHIP FOR ADOPTED CHILDREN – Ron in Grayslake
Ron contacted Congressman Schneider’s office for help acquiring the documentation needed to prove citizenship of his two adopted children. Working with USCIS and Social Security, constituent service representatives in Congressman Schneider’s office helped Ron resolve the situation. “Excellent people produce excellent results. It has been my sincere pleasure to work with Congressman Schneider’s office, and I encourage other who need help to reach out to his team.”